Sandra Spruill

(407) 726-1790 | [email protected] | sandraspruill.com | Hampton Roads, VA

PROFESSIONAL SUMMARY
I have spent over 10 years working within corporate operations and the insurance sector, giving me a deep understanding of life and health policy structures, regulatory compliance, and sensitive data privacy (PII). My background is built on backend administrative support, where I regularly use enterprise platforms like Workday, Oracle, and Salesforce to process system adjustments, track complex documentation, and keep database records audit-ready. Equipped with a secure, hardwired home office setup ready for a seamless remote transition, I am seeking a permanent W-2 corporate role in insurance operations, claims processing, enrollment verification, or billing research.

CORE SKILLS & TECHNOLOGIESInsurance Operations & Compliance: Life & Health Policy Structures • Medicare & Medicaid Foundations • Policyholder Documentation • HIPAA Regulations • Data Privacy & PII Controls Backend Support & Administration: Claims & Adjustment Processing • Billing & Account Research • Enrollment Verification • File Auditing & Quality Control • Problem Resolution Systems & Remote Logistics: Salesforce CRM • Workday • Oracle Database • PeopleSoft • ADP • Advanced Excel • High-Volume Multi-line Communication

PRIMARY INSURANCE EXPERIENCE
Licensed Life & Health Insurance Agent | Agency & Independent Field Sales | Jun 2017 – Jun 2025
• Managed the end-to-end processing and submission of life and health insurance applications, ensuring all documentation met strict carrier underwriting guidelines.
• Reviewed applicant health backgrounds and policyholder structures to verify plan accuracy and compliance prior to submission.
• Followed strict state insurance licensing regulations and HIPAA privacy laws to securely handle sensitive client data and PII.
• Maintained detailed client account records, logged data updates, and tracked ongoing application statuses using Salesforce CRM.

OPERATIONS & COMPLIANCE EXPERIENCE
Guest Experience Concierge | Commonwealth Senior Living at the Devonshire | Dec 2025 – Present
• Direct daily administrative tracking, multi-line communications, and data entry for a regional facility, maintaining data integrity in a fast-paced environment.
• Assist executive leadership with organized record-keeping, data verification, and secure compliance documentation.Operations Generalist | NuLogic Business Solutions (Hybrid/Remote) | Jul 2023 - Jan 2024
• Coordinated backend data verification, file processing, and compliance protocols to ensure record accuracy for state regulatory audits.Data Eligibility & Call Center Specialist (Remote) | Indelible Solutions / Miami Emergency Rental Assistance | Jun 2022 – Mar 2023
• Audited high-volume federal program applications and confidential financial documents to ensure strict program eligibility under state and federal frameworks.
• Managed secure account updates and application status tracking within large-scale internal program databases.Founder & Business Operator | Fastrak Fingerprinting Plus | Jan 2021 - Apr 2023
• Built and operated a mobile biometric business handling Level I & II background screenings through secure federal and state networks (FBI, FDLE, FINRA).
• Managed backend business operations including digital file security, client data verification, and scheduling logistics.Executive Assistant (Remote) | Central Florida Urban League via Manpower | Dec 2021 – May 2022
• Managed high-level senior executive calendars, streamlined cross-department operations, processed vendor invoicing, and maintained administrative tracking networks.Operations Specialist (Remote Temp) | Loyal Source Government Services | Apr 2021 - Aug 2021
• Processed multi-state compliance paperwork and verified incoming documentation to meet strict state and federal hiring guidelines.
• Reviewed and uploaded high-volume files into the database, ensuring every profile was complete and ready for audits.Payroll & Accounts Administrator (Contract) | Wyndham Destinations / Hilton Grand Vacations | Feb 2017 – Mar 2020
• Worked within a high-volume business resolutions team, managing incoming phone inquiries and solving account discrepancies for a workforce of over 1,000 employees.
• Assisted with major enterprise system migrations, processing pay adjustments and auditing database records for complete accuracy.Independent Contractor / Driver | Uber Platform | Orlando/Miami, FL | Jan 2020 - Mar 2024
• Operated full-time as an independent driver, earning and maintaining elite Platinum Driver status by meeting strict platform reliability and rating metrics.
• Executed high-volume, advanced passenger reservations and managed daily route logistics, requiring precise time management and punctual scheduling.