Sandra Spruill

(407) 726-1790 | [email protected] | sandraspruill.com | 11864 Canon Blvd, Suite 105, Newport News VA 23606

Sandra Spruill Consulting
Remote Back-Office Operations, Multi-Industry Software Setups & Compliance Support. Helping local transportation teams, real estate associations, individual offices, and small business operations clean up administrative bottlenecks, manage secure files, and win back their time.
SERVICES OFFERED:
• Operational Workday Audits: Comprehensive reviews of your current scheduling, invoicing, and digital file logging to eliminate administrative waste.
• Data & Compliance Controls: Flawless organization of client intake files, vendor documentation, and sensitive data privacy management (PII/HIPAA).
• Administrative & Office Support: Flexible Availability Weekday & Weekends (9:00 AM – 3:00 PM) to handle your daily payroll tracking, billing coordination, and general office admin.
Ready to streamline your office operations? Feel free to look over my professional background and office software experience below, or email me directly at [email protected] to schedule a quick consultation.

PROFESSIONAL SUMMARY
I have spent over 10 years keeping backend operation's running smoothly across a variety of fast-paced industries - from corporate transportation logistics to a busy real estate association. My strength is stepping into an office, identifying where paperwork or software is bottlenecked, and organizing the data so everything runs flawlessly and stays completely audit-ready. Whether I’m configuring new office platform credentials or managing day-to-day client accounts, I focus on protecting your business files and giving you your time back. I operate with complete scheduling flexibility and maintain a highly secure workspace both remotely or in-office ready to support your team.

CORE SKILLS & TECHNOLOGIES
Real Estate Platforms: NAVICA-MLS System • SupraNet (E-Keys/Lockboxes) • NRDS • Database Verification • Constant Contact • Roster & Database ManagementOffice Administration & Logistics:
Meeting & Event Coordination • Board & Committee Governance • Digital Marketing Pipelines • High Volume Multi-Line CommunicationInsurance Operations & Compliance: Life & Health Policy Structures • Medicare & Medicaid Foundations • Policyholder Documentation • HIPAA Regulations • Data Privacy & PII ControlsBackend Support & Administration: Gusto Payroll Platform • Payroll & Software Deployment • Account Credentialing • Claims & Adjustment Processing • Billing & Account Research • Enrollment Verification • File Auditing & Quality Control • Problem Resolution SystemsRemote Logistics: Salesforce CRM • Workday • Oracle Database • PeopleSoft • ADP • Advanced Excel • High-Volume Multi-line Communication

PRIMARY INSURANCE EXPERIENCE
Licensed Life & Health Insurance Agent | Agency & Independent Field Sales | Jun 2017 – Jun 2025
• Managed the end-to-end processing and submission of life and health insurance applications, ensuring all documentation met strict carrier underwriting guidelines.
• Reviewed applicant health backgrounds and policyholder structures to verify plan accuracy and compliance prior to submission.
• Followed strict state insurance licensing regulations and HIPAA privacy laws to securely handle sensitive client data and PII.
• Maintained detailed client account records, logged data updates, and tracked ongoing application statuses using Salesforce CRM.

OPERATIONS & COMPLIANCE EXPERIENCE
Guest Experience Concierge | Commonwealth Senior Living at the Devonshire | Dec 2025 – Present
• Direct daily administrative tracking, multi-line communications, and data entry for a regional facility, maintaining data integrity in a fast-paced environment.
• Assist executive leadership with organized record-keeping, data verification, and secure compliance documentation.Independent Operations Consultant (Contract)
17 Transportation Inc. | Orlando, FL | Feb 2023 - Sep 2023
• Handled the initial and backend configuration for the company’s transition to Gusto Payroll Software.
• Created secure employer credentials, organized employee payment files.
• Made sure the platform was completely ready for smooth, weekly and bi-weekly payroll runs.Operations Generalist | NuLogic Business Solutions (Hybrid/Remote) | Jul 2023 - Jan 2024
• Coordinated backend data verification, file processing, and compliance protocols to ensure record accuracy for state regulatory audits.Data Eligibility & Call Center Specialist (Remote) | Indelible Solutions / Miami Emergency Rental Assistance | Jun 2022 – Mar 2023
• Audited high-volume federal program applications and confidential financial documents to ensure strict program eligibility under state and federal frameworks.
• Managed secure account updates and application status tracking within large-scale internal program databases.Founder & Business Operator | Fastrak Fingerprinting Plus | Jan 2021 - Apr 2023
• Built and operated a mobile biometric business handling Level I & II background screenings through secure federal and state networks (FBI, FDLE, FINRA).
• Managed backend business operations including digital file security, client data verification, and scheduling logistics.Executive Assistant (Remote) | Central Florida Urban League via Manpower | Dec 2021 – May 2022
• Managed high-level senior executive calendars, streamlined cross-department operations, processed vendor invoicing, and maintained administrative tracking networks.Operations Specialist (Remote Temp) | Loyal Source Government Services | Apr 2021 - Aug 2021
• Processed multi-state compliance paperwork and verified incoming documentation to meet strict state and federal hiring guidelines.
• Reviewed and uploaded high-volume files into the database, ensuring every profile was complete and ready for audits.Administrative Assistant (PT) | Albemarle Area Association of Realtors | Elizabeth City, NC | Jul 2018 - Mar 2019
• Database Management: maintained agent and affiliate member rosters, listing updates, and email marketing workflows using NAVICA MLS and Constant Contact.
• Compliance & Security: Verified agent licenses and NRDS numbers via the Real Estate Commission website, and assigned lockboxes and E-Keys through SupraNet.
• Meeting & Event Support: coordinated logistics for association events and prepared agendas and materials for Board of Director, MLS Committee, and general membership meetings.
• Office Operations: Managed front desk reception, handle general administrative tasks, and distributed late-payment reminder notices.Payroll & Accounts Administrator (Contract) | Wyndham Destinations / Hilton Grand Vacations | Feb 2017 – Mar 2020
• Worked within a high-volume business resolutions team, managing incoming phone inquiries and solving account discrepancies for a workforce of over 1,000 employees.
• Assisted with major enterprise system migrations, processing pay adjustments and auditing database records for complete accuracy.Independent Contractor / Driver | Uber Platform | Orlando/Miami, FL | Jan 2020 - Dec 2024
• Operated full-time as an independent driver, earning and maintaining elite Platinum Driver status by meeting strict platform reliability and rating metrics.
• Executed high-volume, advanced passenger reservations and managed daily route logistics, requiring precise time management and punctual scheduling.